Information We Collect

When you reach out to us for corporate floral arrangements or gift services, we gather details you choose to share. This may include your name, company name, email address, phone number, delivery addresses, and specific needs for your floral requests. We also collect payment details when placing orders, though this is handled securely through our payment partners.

For our corporate clients, we might collect additional business information such as registration details, preferred delivery times, and budget considerations. This helps us tailor our service to your business requirements.

Our site automatically gathers certain technical data when you visit. This includes your IP address, browser type, device information, and how you navigate our site. We use this information to enhance site performance and understand how clients find our services.

How We Use Your Information

We primarily use your personal information to fulfill orders and deliver exceptional service. This includes processing orders, coordinating deliveries, sending order confirmations, and following up to ensure satisfaction.

• Processing and fulfilling your flower orders and gift arrangements
• Updating you on order status and delivery timing
• Providing customer support and addressing your inquiries
• Improving our services based on your feedback and preferences
• Sending relevant updates about our offerings (with your consent)
• Maintaining records for business and legal compliance

We also utilize aggregated, non-personal data to understand market trends and optimize our operations. For example, we might analyze which types of arrangements are popular in different seasons to better prepare inventory.

With your explicit consent, we may share information about seasonal selections, special promotions, or new services that could interest your business. You can opt out of these messages at any time by using the unsubscribe link in our emails or contacting us directly.

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. Your data stays within our business ecosystem and is shared only when necessary to provide our services or to comply with legal requirements.

We collaborate with trusted service providers who assist us in delivering our services. This includes payment processors, delivery partners, and flower suppliers. These partners are contractually obligated to protect your information and use it solely for the specific services they provide to us.

We may disclose your information if required by United Kingdom law, court orders, or government regulations. This includes compliance with GST regulations, business licensing requirements, and other legal obligations that apply to our operations in London and across United Kingdom.

Data Security and Protection

We take data security seriously and implement multiple layers of protection. Our systems employ encryption for sensitive data transmission, secure servers for data storage, and regular security updates to guard against threats.

We enforce physical security measures for our office systems, and access to personal information is restricted to staff who need it to perform their duties. Our team undergoes ongoing training on privacy practices and data handling procedures.

Payment information is processed through secure, encrypted systems that meet industry standards. We do not store complete credit card numbers on our systems; this data is handled by certified payment processors specializing in secure financial transactions.

While we implement strong security measures, no system is completely immune to risk. We continuously monitor and update our security practices to address evolving threats and uphold top protection standards.

Your Rights and Choices

You hold several rights regarding your personal information. You can request to view what we have, ask us to correct inaccurate data, or request deletion of your information when allowed by law.

• Access your personal information and understand how we use it
• Request corrections to inaccurate or outdated information
• Ask us to delete your personal information (subject to business and legal requirements)
• Opt out of marketing communications while still receiving service-related messages
• Request information about how your data has been shared
• File complaints about our privacy practices

We retain your information only as long as needed for business purposes and legal requirements. Order records are typically kept for accounting and warranty purposes, while marketing preferences remain until you request removal.

When we no longer need your information, we securely delete or anonymize it. Some data may be kept longer if required by United Kingdom business laws or for legitimate business interests like fraud prevention.

Cookies and Website Technology

Our site uses cookies to enhance your browsing experience and to help us understand how visitors use our site. Cookies are small files stored on your device that remember preferences and enable certain site features.

Essential cookies are necessary for the proper functioning of our site – they enable basic features like navigation and access to secure areas. These cookies do not collect personally identifiable information and are automatically enabled when you use our site.

We employ analytics cookies to learn how visitors interact with our site. This helps us pinpoint popular content, optimize page performance, and improve the user experience. This information is collected in aggregate form and does not identify individual users.

You can adjust cookie settings through your browser. However, turning off certain cookies may affect some site features and your overall browsing experience.

Business Transfers and Changes

If Ventralo Mixis undergoes significant business changes such as mergers, acquisitions, or asset sales, your personal information may be transferred as part of the transaction. We will notify you of any such changes and ensure that your data remains protected under privacy standards consistent with this policy.

In the unlikely event that we cease operations, we would ensure that your personal information is either securely transferred to a successor business (with appropriate privacy protections) or securely deleted in accordance with data protection best practices.

Updates to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices, services, or legal requirements. When substantial changes occur, we will inform you by email or by posting a notice on our website before the changes take effect.

Minor updates for clarity or administrative adjustments may be made without prior notice. We encourage you to review this policy periodically to stay informed about how we protect your privacy.

Children's Privacy

Our services are geared toward businesses and adult consumers. We do not knowingly collect personal information from individuals under 18. If we discover that we have collected data from someone under 18, we will promptly remove that information from our systems.

Parents or guardians who believe we may have gathered information from their child can reach out to us using the details below, and we will address the matter promptly.

International Data Considerations

Our main operations are based in United Kingdom, and data is stored and processed within United Kingdom's jurisdiction. However, some of our service providers may process data overseas. When this occurs, we ensure appropriate safeguards are in place to protect your information in accordance with applicable privacy laws.

We comply with United Kingdom data protection laws and regulations, including those related to business activities, financial transactions, and handling of customer data. Our practices align with evolving privacy standards in United Kingdom's digital economy.